All orders are dispatched from the United Kingdom. We currently ship within the UK only. International shipping may be available in the future.

Orders are dispatched within 1–2 working days of confirmed payment receipt. Tracked 24 typically delivers the next working day; Special Delivery offers guaranteed next working day delivery. You can choose your delivery method at checkout.

Before dispatch, products are held in laboratory-grade temperature-controlled storage and prepared using controlled thawing protocols. See our About page for full details. All peptides are shipped in temperature-appropriate packaging with protective materials to maintain product integrity during transit. Shipments include ice gel packs to avoid hot thermal spiking and help maintain purity in transit. Lyophilised products are stable at ambient temperature for short transit periods.

Shipping Costs

Free shipping on orders over £250. Orders of £250 or more (subtotal) qualify for free shipping — choose your delivery method at checkout.

Order Tracking

All orders are shipped with tracking. Once dispatched, you can track your order using our Track Order page with your order number and email address.

Due to the nature of research materials, we cannot accept returns of opened, reconstituted, or used products. This is to ensure the integrity and safety of materials for all customers.

Unopened items in their original sealed condition may be returned within 14 days of delivery for a full refund. Products must be returned in their original packaging with all documentation.

Damaged or incorrect items: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement or refund.

To initiate a return, please contact us at info@ampoulabs.com with your order number and reason for return. Do not return items without prior authorisation. Full terms governing purchases and returns are in our Terms & Conditions.

All orders are dispatched from the United Kingdom. We currently ship within the UK only. International shipping may be available in the future.

Orders are dispatched within 1–2 working days of confirmed payment receipt. Tracked 24 typically delivers the next working day; Special Delivery offers guaranteed next working day delivery. You can choose your delivery method at checkout.

Before dispatch, products are held in laboratory-grade temperature-controlled storage and prepared using controlled thawing protocols. See our About page for full details. All peptides are shipped in temperature-appropriate packaging with protective materials to maintain product integrity during transit. Shipments include ice gel packs to avoid hot thermal spiking and help maintain purity in transit. Lyophilised products are stable at ambient temperature for short transit periods.

Shipping Costs

Free shipping on orders over £250. Orders of £250 or more (subtotal) qualify for free shipping — choose your delivery method at checkout.

Order Tracking

All orders are shipped with tracking. Once dispatched, you can track your order using our Track Order page with your order number and email address.

Due to the nature of research materials, we cannot accept returns of opened, reconstituted, or used products. This is to ensure the integrity and safety of materials for all customers.

Unopened items in their original sealed condition may be returned within 14 days of delivery for a full refund. Products must be returned in their original packaging with all documentation.

Damaged or incorrect items: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement or refund.

To initiate a return, please contact us at info@ampoulabs.com with your order number and reason for return. Do not return items without prior authorisation. Full terms governing purchases and returns are in our Terms & Conditions.