Question 1

What is your returns policy?

Accepted Answer

Due to the nature of research materials, we cannot accept returns of opened or used products. Unopened items in original sealed condition may be returned within 14 days of delivery. Contact us first for returns authorisation — do not send items back without it. See our Shipping & Returns page for full details.

Question 2

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order number and email address. You will see your current order status, payment status, and dispatch information.

Question 3

Why is third-party testing important?

Accepted Answer

Third-party testing ensures independence from the supplier. Results are produced by an external laboratory and cannot be manipulated, giving you confidence in the purity and identity of materials for your research. We do not rely on supplier documentation or CoAs alone.

Question 4

What sets you apart from unreliable vendors?

Accepted Answer

We send every batch to a third-party lab for verification, publish certificates of analysis, and do not make therapeutic or outcome claims. We are research-only, transparent about quality, and UK-based. You get verified purity and identity, not just supplier paperwork.

Question 5

How do I place an order?

Accepted Answer

Browse our catalogue, add items to your cart, and proceed to checkout. Complete the order form with your details. You will receive an order number and next steps to complete payment (instant bank payment via Fena, or cryptocurrency if you choose that option).

Question 6

What payment methods do you accept?

Accepted Answer

We accept instant bank payment via our open banking partner (Fena) and cryptocurrency via NOWPayments. After checkout you will receive confirmation with a secure link or instructions. You can also use Track Order with your order number and email to access payment links and status.

Question 7

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order number and email address. You will see your current order status, payment status, and dispatch information.

Question 8

How long does dispatch take?

Accepted Answer

Orders are dispatched within 1-2 working days of confirmed payment. We offer Tracked 24 and Special Delivery (shipping from £5.99). Free shipping on orders over £250. UK deliveries typically arrive within 1-3 working days after dispatch.

Question 9

What is your refund policy?

Accepted Answer

We do not offer refunds on opened or used research materials. Unopened items in original sealed condition may be returned within 14 days of delivery for a full refund. Contact us first for returns authorisation — do not send items back without it. See our Shipping & Returns page for full details.

Question 10

Do you ship internationally?

Accepted Answer

We currently ship within the United Kingdom only. International shipping may be available in the future. All prices are in GBP.

Question 11

How are products packaged?

Accepted Answer

All peptides are shipped in temperature-appropriate packaging with protective materials. Lyophilised products are stable at ambient temperature for short transit periods but should be refrigerated or frozen upon receipt.

Question 12

My parcel hasn't arrived. What should I do?

Accepted Answer

If your parcel has not arrived within the expected timeframe, please contact us with your order number. You can use our Contact page to submit an enquiry and we will look into it for you.

Question 13

What is your returns policy?

Accepted Answer

Due to the nature of research materials, we cannot accept returns of opened or used products. Unopened items in original condition may be returned within 14 days. Contact us for returns authorisation before sending anything back.

Question 14

Is analytical testing carried out by an independent third-party laboratory?

Accepted Answer

Yes. Selected batches are analysed by independent laboratories separate from material suppliers. Certificates of analysis and verification documentation are issued for research traceability and quality documentation — not as medical or therapeutic advice.

Question 15

How should I store my peptides?

Accepted Answer

Lyophilised peptides are most stable when kept cold, dry, and protected from light. Store at -20°C or lower (e.g. -80°C for long-term storage) in a tightly sealed container with desiccant to avoid moisture. Peptides are hygroscopic — allow vials to reach room temperature in a desiccator before opening to minimise condensation and moisture uptake. Keep away from direct light. Product-specific conditions and any special handling for particular sequences are given on the certificate of analysis; follow those for your batch.

Question 16

Can you help me decide which peptide to use?

Accepted Answer

We cannot advise on which peptide is suitable for your research. Our products are for research use only, and researchers must select materials based on their own protocols, literature, and institutional requirements.

Question 17

What purity standards do your products meet?

Accepted Answer

All peptides are verified to ≥99%+ purity by HPLC. The majority meet 99% purity by HPLC; more complex sequences are verified to at least 98%+. Each batch is independently analysed and supplied with a certificate of analysis detailing purity, identity, and analytical method.

Question 18

How do you verify batch quality?

Accepted Answer

Every batch is verified at the manufacturer and re-tested on receipt in the UK. We send batches to a third-party lab where results cannot be manipulated — we do not rely on supplier documentation or CoAs alone. Certificates of analysis are provided with every order.

Frequently Asked Questions

General

Orders & Payment

Shipping & Returns

Products & Storage

Still have questions?

Frequently Asked Questions

General

Orders & Payment

Shipping & Returns

Products & Storage

Still have questions?

Frequently Asked Questions

General

Orders & Payment

Shipping & Returns

Products & Storage

Still have questions?

Frequently Asked Questions

General

Orders & Payment

Shipping & Returns

Products & Storage

Still have questions?